The 4 Faces of Frustration

In The 4 Faces of Frustration, Oxley has penned 
a leadership fable that entertains as well as it 
instructs.

Jack Staff, the newly appointed CEO of AmeriSys,
did not know what he was getting into when he
accepted his new position. Having set a goal to
be a CEO by the age of forty-five, he thought
that he had succeeded when the board of
AmeriSys offered him the job.

Little did he know that there were serious issues 
awaiting him-challenges that could derail his 
dreams before he even started. The board had 
neglected to let him know that the previous CEO 
had left the company under a hail of customer 
complaints and that the employees were in 
open revolt.

Oxley’s insight into the dynamics that drive 
business performance are woven into the 
fabric of the story. In The 4 Faces of 
Frustration, Oxley explains the reasons why 
companies struggle to create customer 
loyalty and employee engagement—and 
provides a road map of how to engage both 
groups in an actionable plan that delivers 
bottom-line business results.